Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
1. Backseat Confidentiality & Discretion
Your cabin privacy is deeply respected. Conversations, business calls, phone reviews, and travel destinations remain confidential; we do not repeat, record, or disclose what is discussed in the cabin, except where disclosure is strictly required by law. Our service is built on four core pillars: Equal Respect, Spotless & Safe, Total Transparency, and Service Beyond the Curb.
2. Information We Collect & Why
We collect only the essential details required to complete your booking: passenger name, contact phone number, email address, pickup/drop-off locations, and flight numbers. This information is used strictly to dispatch your vehicle, track flight timing, issue tax receipts, and communicate trip updates via phone, SMS, or WhatsApp. We never sell, rent, monetize, or share your personal information with third-party advertisers or marketing data brokers.
3. Address Privacy & Masking
Residential street addresses are kept in private, access-controlled booking records used strictly to fulfill your ride. Public-facing summaries and non-receipt alerts avoid exposing your private residential address.
4. Payment Security
Digital card payments are processed securely through certified payment gateways utilizing end-to-end tokenization and encryption. SUBERIDE never stores raw credit card numbers or CVV codes on our servers.
5. Data Retention & Your Rights
Under PIPEDA, you have the right to request a copy of the personal information we hold or ask for the deletion of your account records, subject to mandatory tax and legal retention requirements. Inquiries can be sent directly to info@suberide.com.
