CANCELLATION POLICY
Effective Date: April 22, 2026
SUBERIDE — Executive Chauffeur Services
This Cancellation Policy applies to confirmed bookings made through SUBERIDE and should be read together with the Terms of Service and Passenger Policies & Booking Terms.
SUBERIDE operates as a pre-booked Executive Chauffeur Services business using its current direct-service operating model.
By completing a booking, you agree to the cancellation terms below.
⸻
Cancellation terms vary depending on:
• the type of booking
• the stage of confirmation or service preparation
• the operational commitments already made
• the timing of the cancellation request
Applicable cancellation terms may also be shown during the booking process or communicated through an approved booking channel.
Because SUBERIDE operates through a direct-service booking model, late cancellations may have a significant operational impact.
A booking request that has not yet been accepted and confirmed by SUBERIDE is not considered a confirmed booking for the purposes of this Cancellation Policy.
⸻
For standard point-to-point bookings:
• cancellations made before confirmed dispatch or service preparation may be without charge
• cancellations made after that stage may incur a cancellation fee
Cancellation fees, where applicable, are assessed based on booking status and operational costs already incurred.
⸻
For hourly bookings:
• cancellations made more than 24 hours before pickup may be without charge
• cancellations made within 24 hours of pickup may incur a cancellation fee
Because hourly bookings reserve a block of time and service availability, short-notice cancellations may result in lost booking time and operational cost.
⸻
For airport bookings:
• cancellations made within 2 hours of pickup time may incur a cancellation fee
Airport bookings may involve flight monitoring, vehicle preparation, scheduling commitments, and pickup positioning.
Where airport flat-rate pricing applies, applicable airport-access costs are generally built into the quoted airport fare where applicable and are not normally charged separately unless expressly disclosed at the time of booking.
⸻
A booking may be treated as a no-show if:
• the passenger does not appear at the pickup location
• the passenger cannot be reached
• the included waiting period expires
• materially incorrect pickup information was provided
No-shows may result in a charge of up to the base trip fare.
⸻
A booking is not automatically considered cancelled just because the passenger is delayed.
Included wait time is:
• 15 minutes for standard pickups
• 45 minutes after flight arrival for airport pickups
After the complimentary wait period ends, the booking may proceed into chargeable wait time or be treated as a no-show depending on the circumstances.
⸻
Refunds are not automatic and are reviewed case by case.
Refunds may be denied where:
• a cancellation fee was properly applied
• the booking became a no-show
• operational costs had already been incurred
• passenger-provided information was inaccurate
• the issue arose from passenger-caused delay or misconduct
Where a refund is approved, the amount and timing of the refund may depend on the payment method used, the nature of the charge, and any applicable processing or administrative considerations.
⸻
SUBERIDE may review unusual situations on a case-by-case basis, including:
• verified emergencies
• major operational disruptions
• duplicate charges
• clear booking errors caused by platform or administrative issues
Case-by-case review does not create a guarantee of refund.
⸻
Cancellation requests should be made through the booking system, by email, by phone, or through another approved communication channel used by SUBERIDE.
A cancellation request is not considered final until it has been received and acknowledged through an approved channel or reflected in the booking system.
⸻
SUBERIDE
Operated by GKR & B Wholesale & Retail Inc.
Phone: +1 (416) 660-3819
Email: info@suberide.com
Website: www.suberide.com
© 2026 SUBERIDE. All rights reserved.
Operated by GKR & B Wholesale & Retail Inc.
