SUBERIDE FAQ

What is SUBERIDE?

SUBERIDE is a private chauffeur services business serving Toronto, Mississauga, Brampton, and the Greater Toronto Area.

SUBERIDE provides pre-booked airport transportation, executive and business travel, hourly chauffeur service, and private transportation.

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What kind of service does SUBERIDE offer?

SUBERIDE offers:

•airport transportation

•executive and business travel

•hourly chauffeur service

•private transportation

•select special-occasion transportation where available

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Is SUBERIDE a rideshare service?

No. SUBERIDE is not a rideshare service.

SUBERIDE provides direct pre-booked Private Chauffeur Services.

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How are bookings handled?

Bookings are submitted through the SUBERIDE website, booking system, or another approved booking channel.

Booking requests are reviewed based on availability, timing, route practicality, and service suitability. A booking is only confirmed once it has been accepted by SUBERIDE.

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Are bookings instant?

No. SUBERIDE operates as a pre-booked service.

Booking requests are reviewed before confirmation and are subject to availability.

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How far in advance should I book?

Passengers should book as early as reasonably possible to improve availability and trip planning.

Same-day or shorter-notice bookings may still be possible where the booking system and current availability allow, but all requests remain subject to review and confirmation.

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Can I book for someone else?

In many cases, yes.

If you are arranging a trip for another passenger, the booking details provided must still be accurate, including pickup information, passenger contact information where needed, and any other relevant trip details.

All such bookings remain subject to confirmation and availability.

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What vehicle is currently used?

SUBERIDE currently provides service using a Ford Explorer ST-Line.

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How many passengers can the current service setup accommodate?

The current customer-facing setup is designed for:

•up to 3 passengers

•up to 4 large suitcases

This setup supports better comfort, privacy, and luggage space.

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Why is the service set up for 3 passengers?

The current vehicle is configured for comfort, privacy, and luggage space.

The third row is kept folded down to maximize room for luggage, especially for airport transportation and private travel.

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Does SUBERIDE offer airport transportation?

Yes. Airport transportation is one of SUBERIDE’s core services.

SUBERIDE provides pre-booked airport transportation to and from Toronto Pearson and other local destinations where available.

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Is SUBERIDE only for airport trips?

No. Airport transportation is an important part of the business, but SUBERIDE is not airport-only.

SUBERIDE also provides:

•executive and business travel

•hourly chauffeur service

•private transportation

•direct pre-booked rides across the GTA

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Does SUBERIDE offer hourly chauffeur service?

Yes. Hourly chauffeur service is available for meetings, appointments, outings, flexible travel, and other pre-booked needs.

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Can I request multiple stops or changes during the trip?

Yes, where operationally possible.

If a passenger requests changes during the trip, including additional stops, destination changes, route changes, or extended waiting time, the final fare may be adjusted accordingly.

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Does SUBERIDE use surge pricing?

No. SUBERIDE does not use surge pricing or dynamic pricing.

Pricing is designed to be clear, stable, and transparent.

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How does pricing work?

Depending on the trip, SUBERIDE may use:

•point-to-point pricing

•airport flat rates where applicable

•hourly chauffeur pricing

•clearly structured wait-time and additional charge rules

Additional charges may apply where relevant for parking, Highway 407 tolls, extra stops, route changes, extended waiting time, cleaning or damage-related charges, or special lost-item return arrangements.

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Are airport flat rates available?

Yes. Airport flat rates may be available where the trip qualifies for a programmed airport zone.

If the trip falls outside the applicable airport zone structure, point-to-point pricing applies.

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How does wait time work?

Standard pickups

•15 minutes of complimentary wait time are included

Airport pickups

•45 minutes of complimentary wait time are included after flight arrival

After the included period ends, additional waiting charges may apply based on the active pricing structure.

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What happens if my flight is delayed?

Where applicable, flight arrivals may be monitored for airport pickups.

Airport pickups include 45 minutes of complimentary wait time after flight arrival. Additional waiting time beyond that period may still be chargeable.

Passengers should provide accurate flight details and update SUBERIDE as soon as possible if significant changes occur.

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Do I need a credit card to book online?

Yes. Online bookings require a valid credit card or other approved card-based payment method supported by the booking system.

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Can I pay the driver directly online?

No. Public online bookings do not use a pay-driver option as part of the standard booking flow.

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Can I change or cancel a confirmed booking?

Yes, subject to the applicable booking terms and cancellation policy.

Cancellation terms may vary depending on the booking type, timing, and stage of service preparation.

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What happens if I do not show up for my trip?

A trip may be treated as a no-show if:

•the passenger does not appear at the pickup location

•the passenger cannot be contacted

•the included waiting period expires

•materially incorrect pickup information was provided

In such cases, a charge of up to the base trip fare may apply.

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What amenities are included?

Every SUBERIDE trip is expected to include:

•complimentary bottled water

•passenger phone chargers

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What kind of experience does SUBERIDE aim to provide?

SUBERIDE is built around:

•professionalism

•privacy

•comfort

•respectful service

•fair, transparent pricing

•clean and reliable transportation

The goal is to provide a calmer, cleaner, and more professional ride experience from booking to arrival.

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Is SUBERIDE meant to be a luxury SUV fleet service?

No. SUBERIDE is a service-led private chauffeur brand.

The focus is on the quality of the service, the professionalism of the trip, and the overall passenger experience — not on exaggerated fleet claims or oversized vehicle positioning.

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Who is SUBERIDE for?

SUBERIDE is for:

•airport travelers

•everyday private clients

•business travelers

•professionals

•passengers who value privacy, comfort, and direct service

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Does SUBERIDE provide business or corporate travel?

Yes. Executive and business travel is one of SUBERIDE’s core services.

Business and corporate-related travel requests may be arranged subject to availability, trip details, and operational fit.

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Can SUBERIDE accommodate trips outside the GTA?

SUBERIDE primarily serves Toronto, Mississauga, Brampton, and the Greater Toronto Area.

Trips outside the core service area may still be possible in some cases, but they remain subject to review, route practicality, availability, and confirmation.

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Is smoking, vaping, or substance use allowed in the vehicle?

No.

Passengers must not smoke or vape inside the vehicle, transport or use illegal substances, or engage in conduct that compromises safety.

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What happens if I leave something in the vehicle?

SUBERIDE is not responsible for lost, misplaced, or forgotten items left in the vehicle.

Reasonable efforts may be made to assist with return where possible, but return is not guaranteed. Additional charges may apply where extra travel, delivery, shipping, or coordination is required.

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How will SUBERIDE contact me about my booking?

SUBERIDE may send service-related communications by:

•email

•SMS

•phone call

•platform-based messaging where available

These communications may include:

•booking request updates

•booking confirmations

•trip updates

•arrival notifications

•live tracking links where available

•receipts

•customer support messages

•account verification or one-time passcode messages where applicable

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Does SUBERIDE use SMS for booking and trip updates?

Yes. Where applicable, SUBERIDE may use SMS for service-related communications connected to your booking or account use.

Message and data rates may apply depending on your carrier.

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Can I opt out of SMS messages?

You may opt out of non-essential SMS communications where applicable by following the instructions in the message, including replying STOP where supported.

For assistance, you may reply HELP where supported or contact SUBERIDE directly.

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Does SUBERIDE sell or share my mobile number for marketing?

No. Mobile number information, SMS consent data, and opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

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How do I contact SUBERIDE?

Phone: +1 (416) 660-3819

Email: info@suberide.com

Website: www.suberide.com