PASSENGER POLICIES & BOOKING TERMS

Effective Date: April 17, 2026

SUBERIDE — Private Chauffeur Services

These Passenger Policies & Booking Terms apply to all bookings made through SUBERIDE and form part of your agreement when using SUBERIDE.

By booking through SUBERIDE, you agree to these terms.

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1. Nature of Service

SUBERIDE is a private chauffeur transportation business serving Toronto and the Greater Toronto Area.

SUBERIDE operates through a direct pre-booked service model.

SUBERIDE provides transportation services including:

•airport transportation

•executive and business travel

•hourly chauffeur service

•private transportation

•select special-occasion transportation where available

SUBERIDE does not operate as a rideshare service.

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2. Booking Confirmation

All trips must be booked through the SUBERIDE website, booking system, or another approved booking channel.

A booking request is submitted through the system, a valid payment method may be required, and the trip is reviewed based on actual availability, timing, route practicality, and service suitability. Confirmation is issued once the booking is accepted and confirmed.

A booking request that has not yet been accepted by SUBERIDE is not considered a confirmed booking.

Booking confirmation details may include:

•vehicle information

•pickup time

•trip details

•driver information

•licence plate information where available

•live tracking link where available

Passengers are responsible for reviewing booking details carefully and ensuring all information is accurate.

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3. Current Service Configuration

SUBERIDE currently provides service through its current operating vehicle.

The current service is configured for:

•up to 3 passengers

•up to 4 large suitcases

SUBERIDE does not guarantee multi-vehicle availability or a fleet-based booking structure.

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4. Payment Authorization

Passengers must provide a valid credit card or other approved payment method supported by the booking system when making an online booking.

By confirming a booking, passengers authorize SUBERIDE to charge the payment method provided for applicable amounts, including:

•trip fare

•waiting time charges

•tolls and parking fees

•additional stops

•route changes

•damage or cleaning charges where applicable

•other authorized trip-related charges

Payments are processed securely through third-party payment providers used by SUBERIDE.

Unless SUBERIDE expressly approves another payment arrangement outside the standard public booking flow, online bookings require card-based payment authorization at the time of booking.

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5. Wait Time Policy

SUBERIDE includes complimentary waiting time for passenger convenience.

Standard Pickups

•15 minutes of complimentary wait time are included

•after 15 minutes, additional waiting charges may apply based on the applicable pricing structure

Airport Pickups

•45 minutes of complimentary wait time are included after flight arrival

•after 45 minutes, additional waiting charges may apply based on the applicable pricing structure

Drivers may monitor flight arrivals for airport pickups, but extended waiting time beyond the complimentary period may still be chargeable.

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6. Cancellation Policy

Cancellation terms may vary by booking type.

Point-to-Point Trips

•cancellations made before confirmed dispatch or service preparation may be without charge

•cancellations made after that stage may incur a cancellation fee

Hourly Chauffeur Service

•cancellations made more than 24 hours before the scheduled pickup time may be without charge

•cancellations made within 24 hours of pickup may incur a cancellation fee

Airport Transfers

•cancellations made within 2 hours of pickup time may incur a cancellation fee

Applicable cancellation terms are shown at the time of booking and may also be described in SUBERIDE policy pages.

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7. No-Show Policy

A trip may be considered a no-show if:

•the passenger does not appear at the pickup location

•the passenger cannot be contacted

•the included waiting period expires

•materially incorrect pickup information was provided

In such cases, a charge of up to the base trip fare may apply.

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8. Additional Charges

Certain trip-related costs may be added to the final fare where applicable.

These may include:

•parking fees

•Highway 407 tolls

•additional stops requested by the passenger

•extended waiting time

•route changes requested by the passenger

•damage or cleaning-related charges

•special lost-item return arrangements where applicable

For airport flat-rate bookings, applicable airport-access costs are generally built into the quoted airport fare where applicable and are not normally charged separately unless expressly disclosed at the time of booking.

These charges are applied only when reasonably necessary and applicable to the trip.

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9. Changes During the Trip

If a passenger requests changes during the trip, including:

•destination changes

•additional stops

•extended waiting time

•route changes

the final fare may be adjusted accordingly.

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10. Passenger Conduct

Passengers are expected to behave respectfully and maintain a safe environment inside the vehicle.

Passengers must not:

•smoke or vape inside the vehicle

•transport or use illegal substances

•damage the vehicle

•behave aggressively, abusively, or threateningly

•engage in conduct that compromises safety

SUBERIDE may refuse or terminate a trip if passenger behavior violates safety requirements or service policies.

Charges for the trip may still apply where permitted by policy.

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11. Vehicle Care and Damage Liability

Passengers may be responsible for cleaning, repair, or recovery costs if damage or misuse occurs during the trip.

Examples may include:

•excessive mess

•spills requiring cleaning

•stains

•damage to seats or interior components

•smoking-related cleanup or damage

Charges are applied only when reasonably necessary.

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12. Safety Requirements

Passengers must:

•wear seatbelts where required by law

•follow lawful instructions during the trip

•comply with all applicable laws

•avoid any conduct that creates a safety risk

SUBERIDE may refuse or terminate service if safety requirements are not met.

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13. Lost Items

SUBERIDE is not responsible for lost, misplaced, or forgotten items left in the vehicle.

Reasonable efforts may be made to assist with return of items when possible, but return is not guaranteed.

Additional charges may apply where a special trip, delivery, shipping, or coordination effort is required to return an item.

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14. Service Delays

SUBERIDE aims to provide reliable and timely service.

However, delays may occur due to factors beyond the reasonable control of SUBERIDE, including:

•traffic conditions

•weather conditions

•road closures

•accidents

•airport delays

SUBERIDE cannot guarantee exact arrival times in these circumstances.

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15. Service Availability

SUBERIDE makes reasonable efforts to fulfill booking requests.

However, service availability cannot be guaranteed in all locations or at all times, and not all booking requests will necessarily be accepted or fulfilled.

Service availability may also be affected by safety, legal, licensing, insurance, scheduling, or operational requirements where applicable.

If a booking cannot be fulfilled, passengers will be notified as soon as reasonably possible.

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16. Direct Service Fulfillment

Transportation services booked through SUBERIDE are fulfilled directly through SUBERIDE’s current operating structure and service availability.

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17. Communications and Messaging

Passengers may receive communications related to their bookings and use of SUBERIDE, including:

•booking confirmations

•booking request updates

•trip updates

•driver arrival notifications

•live tracking links where available

•service-related notices

•customer support communications

•account verification or one-time passcode messages where applicable

•receipts and trip-related follow-up messages where applicable

These communications may be sent by:

•email

•SMS messaging

•phone call

•platform-based messaging where available

By providing a phone number during booking or account use, passengers consent to receive service-related communications needed for booking, trip coordination, support, and account-related service functions.

Message and data rates may apply depending on the passenger’s carrier.

Passengers may opt out of non-essential SMS communications where applicable by following the instructions provided in the message, including replying STOP where supported. For assistance, passengers may reply HELP where supported or contact SUBERIDE directly.

SUBERIDE does not use customer SMS consent, mobile number information, or opt-in data for sale or sharing with third parties or affiliates for marketing or promotional purposes.

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18. Agreement

By booking through SUBERIDE, you confirm that:

•you have read and understood these Passenger Policies & Booking Terms

•you agree to comply with them

•you accept responsibility for applicable charges, conduct, and damage liability

•you understand that transportation services are fulfilled directly through SUBERIDE’s direct pre-booked service model

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19. Contact

SUBERIDE

Operated by GKR & B Wholesale & Retail Inc.

Phone: +1 (416) 660-3819

Email: info@suberide.com

Website: www.suberide.com